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- BANK TRANSFER
In the case of payment by bank transfer, your registration will become effective upon receipt of the credit on the account.
TERMS AND CONDITIONS
The following General Terms of Sale and Use regulate the offer and sale of products on this site www.lucygjewelry.it, as well as access and use of the same. The site is owned by Lucy G. S.r.l., with registered office in Italy – Matera – Via Lucana 205 / A – P.Iva: 01332000775 is also licensee of the domain name of the Site. The products purchased on the Website are sold by Lucy G. S.r.l.
These General Conditions apply to all sales made by Lucy G. S.r.l. on the Website www.lucygjewelry.it; The general conditions of sale may be changed at any time, without prior notice. Any changes and / or new conditions will be effective from the moment of their publication in the “Conditions” section of the Site. For this reason, users are invited to regularly access the Website and to check the publication of the most up-to-date General Sales Conditions; The applicable General Sales Conditions are those in force on the date of the purchase order. By placing an order online, by telephone or by e-mail, the customer declares to have read and fully accept the general conditions of sale and payment indicated below. Failure to accept the General Terms and Conditions of Sale will make it impossible to make purchases on the Website; The customer must provide to print or save an electronic copy and in any case to keep these General Conditions of Sale, in compliance with the provisions of art. 50 and following of Legislative Decree 206/05; In no case can they make purchases on the Site, retailers or wholesalers or, in general, all those who intend to purchase the products offered for sale on the Site for the purpose of subsequent resale. It is therefore forbidden for such persons to make purchases on the Site. Lucy G. S.r.l. reserves, in any case, the right not to accept orders, from anyone coming, which are anomalous in relation to the quantity of products purchased or the frequency of purchases made on the Site;
OF CONCLUSION OF THE CONTRACT
In accordance with Legislative Decree 9 April 2003, n. 70 laying down provisions on electronic commerce, Lucy G. S.r.l. informs the user that: the customer has the right to purchase the products offered in the electronic catalog on the website www.lucygjewelry.it, as described in the related technical information sheets; the contract is concluded when Lucy G. S.r.l. register the order form, after checking the correctness of the data relating to the order and payment; before proceeding with the transmission of the order form, the user will be able to identify and correct any errors in data entry, following the instructions indicated on the Site from time to time and which will accompany the different phases of the purchase; once registered the order form and received confirmation of the authorization to pay the total amount due, Lucy G. S.r.l. will send the user, by e-mail to the indicated e-mail address, the order confirmation, the information relating to the product purchased, the detailed indication of the price, the means of payment used, the procedures for the exercise of the right of withdrawal, shipping costs and any additional costs as well as the indication of Customer Service, which the user can contact to request assistance. It is recommended to keep the e-mail received as proof of purchase; the order form will be filed in the Lucy G. S.r.l. for the time necessary to process the order and, in any case, in terms of the law. In case of non-acceptance of the order due to unavailability of the product or delivery time longer than expected, the customer will receive timely notice, by e-mail or by telephone. In such cases, the customer may vary the product, wait for availability in the new times communicated or cancel the order, requesting a refund for any sum already paid. The non-acceptance, even partial, of an order, will not give the right to any compensation for damages, nor may it constitute grounds for contractual or extra-contractual liability for direct or indirect damage to persons and / or property.
VALIDITY OF OFFERS AND PRICES
All prices of products sold on the Site are expressed in USD ($) and are inclusive of Value Added Tax (VAT). Shipping costs and any other additional costs, inclusive of VAT and expressed in USD ($), will be expressly and separately indicated in the order form before the user transmits the same as well as on the confirmation e-mail ‘order; The price of the products may be changed without notice, provided that the price charged to the user will be the one published on the product sheet when the order is placed.
AVAILABILITY OF PRODUCTS
The products offered on the Website are connected to a centralized IT system which calculates availability in real time. In some cases, however, there may be anomalies in finding the item selected by the customer. In any case of unavailability of the ordered product, the customer will be promptly informed by e-mail. In such cases, the customer may vary the product, wait for any new availability in the new times communicated or cancel the order, requesting reimbursement for any sum already paid; If payment had already been made, Lucy G. S.r.l. will refund the total amount paid by the user – consisting of the purchase price, shipping costs and any other additional cost – which will be credited to the same means of payment used by the user for the purchase. Any delays in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date of the amount credited will be the same as the debit.
DELIVERY AND RETURNS
Shipping is free throughout Italy.
Please consider 7 days for Standard Delivery.
RETURNS POLICY AND PACKAGING INFORMATION
Purchased items can be returned and request a replacement or refund, provided they are returned within 30 days to the distribution center in perfect condition, as received by the jewel (without removing, ruining or creasing the plastic label applied to the jewel) and accompanied by a sales receipt.
The shipping cost for the return is charged to the customer. Make sure the package is properly closed. It is the customer’s responsibility to insure the return package, Lucy G. S.r.l. does not take any responsibility for lost or damaged packages; in this case the reimbursement will not be made.
The refund will be made within 14 days of receipt of the goods and the amount will be reimbursed to the account from which the payment was made.
Retail stores can not offer refunds or replace products purchased online.
For any questions, contact Customer Service at email@example.com